Return Policy

At Jupiter Satcom we want you to be confident in your purchase. If you are not fully satisfied with your electronic equipment, you may request a return in accordance with the policy below.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date unless otherwise specified.
• Items must be in new, unused condition, and returned with all original packaging, accessories, manuals, and components.
• Products that are damaged, missing parts, or show signs of misuse may be denied a refund or charged an additional fee.
• Customized or special-order items may not be eligible for return.

2. Restocking Fee

• A restocking fee will apply to all returned electronic equipment.
• The fee varies depending on the product and the manufacturer's policies.
• Restocking fees typically range between 20%–35% of the product's purchase price.
• The exact fee will be disclosed to you once the return request is reviewed and approved.
• This fee covers inspection, testing, repackaging, and manufacturer return processing.

3. Non-Returnable Items

For safety and quality reasons, the following items cannot be returned once opened or activated:

• Software and licensing
• Consumable components (such as batteries, cables, or accessories not in their sealed packaging)
• Products damaged by improper installation, electrical issues, or unsupported modifications

4. Return Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA) number.

To request an RMA, please contact our support team with:

• Order number
• Product details
• Reason for return

Returns sent without an RMA number will not be accepted.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).
• We recommend using a trackable and insured shipping method.
• Shipping fees are non-refundable.

6. Refund Processing

• Refunds are issued to the original payment method after the product is received and inspected.
• Refunds typically take 5–10 business days to process.
• Restocking fees and any applicable deductions will be subtracted from the refund amount.

7. Defective or Damaged Products

• If your item arrives defective or damaged: Contact us within 7 days of delivery.
• We will repair, replace, or provide a refund depending on the manufacturer's warranty and product condition.
• Defects caused by misuse, improper installation, or external damage are not covered.

8. Manufacturer Warranties

Many electronic products are covered by a manufacturer's warranty. We will help you coordinate warranty service when applicable.